Refund & replacement policy
Every order is a custom, made-to-order piece created from your photo, so all sales are final. That said, we stand behind our quality — if something arrives damaged or incorrect, we'll make it right.
Our preview-match promise
Our live preview lets you see your artwork before you buy. Approving the preview confirms the design meets your expectations, and production begins from that approved image — so what you see is what we make.
Damaged or incorrect orders
If your item arrives damaged, defective, or different from the artwork you approved, we'll replace it free of charge. Email info@picturetoportraits.com within 15 days of delivery with a photo of the issue and the barcode from the packaging. Replacements are typically processed within 3–5 business days.
Refunds
Refunds are issued only when a replacement isn't possible (for example, a permanent stock issue). Approved refunds are returned to your original payment method within 5–10 business days.
Cancellations & changes
Need to change or cancel? Email us within 1 hour of purchase and we'll take care of it at no cost. After that, production begins quickly and we can't guarantee changes.
Contact
Picture To Portraits
Email: info@picturetoportraits.com
Phone: 323.999.1007
4216 Pacific Coast Highway #1308, Torrance, CA 90505