Frequently asked questions
How does the free preview work?+
Upload any photo and pick a style — we generate a preview at no cost, with no account and no card. You only pay if you decide to order a download or a canvas print.
What makes a good source photo?+
A sharp, well-lit photo where faces are clearly visible and not too small in the frame. Avoid heavy filters, sunglasses, and motion blur. Phone photos work great.
Why does my result look a little off?+
AI generation depends heavily on the source photo. If something looks odd, try a photo with better lighting, a closer crop of the subject, or a different style — regenerating is free within your daily limit.
How long does generation take?+
Usually 30 to 60 seconds. If it takes longer, your connection may have dropped — just try again.
Can I try more than one style?+
Yes — switch styles and regenerate as many times as you like, up to 20 free previews per day.
What can I do with my preview?+
Download the free preview as-is, buy the high-resolution print-ready file, or order it as a gallery canvas shipped to your door.
How long do production and shipping take?+
Canvas prints are typically produced within 2–4 business days, then shipped. Most orders arrive within 7–12 business days total, depending on your location.
How do I track my order?+
Your confirmation page updates automatically as your order moves through production and shipping, and includes a tracking link once it ships.
What if my order arrives damaged or gets lost?+
Contact us with your order number and a photo of any damage — we'll send a free replacement or refund you in full. Lost shipments are replaced at no charge.
